Does the chatbot know my stock levels?

It answers from the product data synced by the WordPress plugin. How fresh that is depends on your sync schedule — for fast-moving stock, sync more often and have the bot link to the live product page rather than assert availability.

Do I need to write the FAQ answers myself?

Not from scratch. Point the scraper at your existing shipping, returns and FAQ pages and it imports them into the knowledge base. Review what it pulled before going live.

What happens outside business hours?

The AI keeps answering. Anything it escalates queues in the inbox for the morning, and the visitor's details are captured either way.

Will the widget slow down my store?

It is served as a standalone embed rather than being compiled into your theme bundle, so it does not sit in your critical rendering path.

Use case

Live chat for WooCommerce

Most pre-sales questions on a WooCommerce store are the same twelve questions: is it in stock, does it fit, what does delivery cost, can I return it. A chat widget that cannot see your catalogue answers those badly. PixelChat syncs your products into the AI's knowledge base, so the answers come from your store rather than from a generic script.

How it works

Install the PixelChat WordPress plugin and connect it to your account. The widget appears on the storefront; there is no script tag to paste.
The plugin syncs your WooCommerce products into the knowledge base, and the scraper pulls in your shipping, returns and FAQ pages.
A visitor asks a question. The AI answers from that content, in your brand's tone, with a link to the relevant product or policy page.
When the AI cannot answer — or the visitor asks for a person — the conversation escalates to the operator inbox and your team gets pinged.
The visitor's details become a contact record, which can join a list and enter an email automation.

What the operator sees

The full conversation thread including everything the AI already said, so nobody re-asks a question the bot answered.
Visitor context — the page they are on and their history with you.
Quick replies for the answers your team types twenty times a day.
Assignment and transfer, so a conversation can move to whoever actually knows the answer.
A 'return to AI' control, to hand routine follow-ups back to the bot once the hard part is done.

Guardrails

An AI that improvises about your refund policy is a liability. PixelChat scopes the assistant with a per-tenant business description and an off-topic response, so it answers within the boundaries you set and declines gracefully outside them rather than inventing an answer.

Escalate early rather than guessing

Set the escalation triggers conservatively for the first fortnight and read the transcripts. It is far cheaper to send too many conversations to a human at the start than to discover a month later that the bot has been confidently wrong about delivery times.

Why chat and email together matters here

A visitor who asked about sizing at 9pm and did not buy is your single warmest lead of the day. With a standalone chat tool that lead sits in a support inbox and nothing happens. In PixelChat that person is already a contact, so a browse-abandonment or cart-recovery automation can pick them up without any sync step in between.

Performance

The widget loads from a standalone route rather than being bundled into your theme, so it does not block your storefront's render. Keep it simple and it stays fast — the fastest widget is the one you did not over-configure.

Frequently asked questions

Does the chatbot know my stock levels?: It answers from the product data synced by the WordPress plugin. How fresh that is depends on your sync schedule — for fast-moving stock, sync more often and have the bot link to the live product page rather than assert availability.
Do I need to write the FAQ answers myself?: Not from scratch. Point the scraper at your existing shipping, returns and FAQ pages and it imports them into the knowledge base. Review what it pulled before going live.
What happens outside business hours?: The AI keeps answering. Anything it escalates queues in the inbox for the morning, and the visitor's details are captured either way.
Will the widget slow down my store?: It is served as a standalone embed rather than being compiled into your theme bundle, so it does not sit in your critical rendering path.

Last updated 10 August 2026.